SurgiSurvey helps doctors request 5-star reviews from existing and future patients.  Our proven emails boast the highest conversion rates with a near flawless 4.96-star rating average.  

No.  SurgiSurvey is 100% “hands free” for your office staff.  Patient data is exported from your EMR and securely uploaded without office or staff involvement. 

Bolus and Drip systems utilize SurgiSurvey’s tested and proven template that can be seen here.  Personalized email content can be created with a Custom package. 

We cannot share our “secret sauce,” but SurgiSurvey uses a variety of marketing techniques to achieve high numbers of 5-star reviews.  Our average response rating is 4.96 stars.  

We can work with any review website.  However, we recommend starting with Google business listings since they improve search rankings and search results the most.  Other popular review sites include Yelp, Healthgrades, and Vitals.  If you don’t already have a Google business listing, sign up here for free.

Yes, we have a Demo available.  We also encourage larger groups to trial the system with 1 or 2 doctors, and the cost for the initial doctors will be credited towards enrolling the entire group.  Contact us to set up a phone call and learn more.

Absolutely.  Visit our Pricing page to learn more. 

Google Terms of Service: Google encourages businesses to ask customers for reviews.  They state it right here, under their “Google My Business Help” page titled “Get Reviews on Business.”  They even provide business with a custom link to share with customers via email or text.
 
Google’s “Gating” Solicitation Policy: Buried deep within Google’s guidelines they state “Don’t discourage or prohibit negative reviews of selectively solicit positive reviews from customers.” Link here.  Our template invites all patients to leave a review.  We also provide an option to directly contact the office for feedback.  This is standard practice among reputation management companies, and does not violate Google’s terms of service. 
 
Google’s Bulk Solicitation Policy: Within those same guidelines, Google states “Don’t solicit reviews from customers in bulk.”  However, it is certainly acceptable to solicit customers at regularly scheduled intervals, such as daily, weekly, or monthly based on the most appropriate timing after treatment.  Our “Drip Review” system is already designed for continuous reviews and poses no threat.  The algorithm for our “Bolus Review” system automates review requests over the course of treatment to avoid any risk of a bulk solicitation violation. 
 
Healthgrades Terms of Service: Healthgrades actively encourages solicitation of reviews. They provide a website where doctors can create a review link and print out custom survey reminder cards to give to patients.  
 
Yelp Terms of Service: Yelp discourages solicitation of reviews.  They actively monitor for potentially “fake” or “solicited” reviews and will hide or suppress visibility.  This is stated under their review solicitation policy.  For this reason SurgiSurvey does not recommend directing patients to Yelp for reviews.

Of course.  We only collect the minimum necessary patient information, we have undergone an independent security and HIPAA analysis.  We require a signed BAA with all Clients before sharing protected health information (PHI). 

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