Patients can be enrolled automatically using a spreadsheet upload tool. Manual enrollment is performed at the time of registration via a custom QR code, counter-top iPad, or medical assistant via a secure web-form. Enrollment takes 1 minute to complete.
No. SurgiSurvey is designed to be 100% automated. Once patients are asked to register, there is no further action required by office personnel.
The most common automation scheme includes a welcome email sent 4 hours after the patient visit, followed by a review-request email after 2 days and 6 weeks. Custom protocols can be created if desired.
The Free, Basic, and Advanced package emails follow a tested and proven template that can be seen here. Your own email content can be created with a Custom package.
SurgiSurvey uses a variety of techniques to promote 5-star reviews over less desirable reviews. We cannot tell you exactly how we do it, but our data demonstrates that the average response rating is 4.9 stars.
You can select any review website to which patients can be referred to leave reviews. However, we recommend Google business listings to start since they will improve search rankings and results. Yelp is the second most popular, followed by Healthgrades and Vitals.
Yes, we have a Demo available. Unfortunately we cannot offer trials at this time. However, we do offer the ability to enroll only 1 or 2 doctors in a group practice, and the cost for the initial doctors will be credited towards enrolling the entire group.
Of course. We only collect the minimum necessary patient information, we have undergone an independent security and HIPAA analysis, and we only utilize cloud-based services with which we have a signed BAA.